RETURNS

We want you to be completely satisfied with your purchase from Desire2Inspire. However, we understand that sometimes issues arise. This policy outlines our return procedures.

​

General Returns:

• As we work with a Trusted Production Partner for our fulfillment, many of our products are made-to-order. Therefore, all general purchases are considered final.

• We do not accept returns for buyer’s remorse.

• Please double-check your order details carefully before finalizing your purchase.

• If you have questions about a product before ordering, please contact our customer support team at: Jeanine@Desire2Inspireaz.com before placing your order.

Damaged, Defective, or Incorrect Items:

• If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order. Email the owner directly at: Jeanine@Desire2Inspireaz.com.

• To process your claim, please provide:

  • Your order number.

  • A clear photograph of the damaged, defective, or incorrect item.

  • A brief description of the issue.

• We will work with our Trusted Production Partner to investigate the issue and provide a resolution, which may include a replacement or refund, but this is not guaranteed.

• It is very important to contact us before returning any damaged, defective, or incorrect items.

Lost Packages/Items:

• For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.

• Any claims after 14 days will not be susceptible to refunds.

• We will work with our Trusted Production Partner to investigate the issue and provide a resolution, which may include a replacement or refund, but this is not guaranteed.

Refunds:

• Refunds, when applicable, will be processed to the original payment method used for the purchase.

• Please allow [Insert number] business days for the refund to appear on your account.

Exchanges:

• Due to the made-to-order nature of all of our products, we do not offer exchanges.

• If your item is damaged, lost, or defective, we will replace it with the same item.

How to Contact Us:

• For any questions or concerns regarding our return policy, please contact us at: Jeanine@Desire2Inspireaz.com.

Important Notes:

• This return policy applies to purchases made on Desire2Inspire only.

• We reserve the right to modify this return policy at any time. Any changes will be posted on this page.